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Information for Patients

Learn more information about Marine Dental Clinic's appointments, payment information and frequently asked questions and more. 

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New Patients Welcome!

Are you looking for a dentist in North Vancouver? Get in touch with our dental team to get started. 

We are always welcoming new patients and are looking forward to meeting you and your family. 

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Patient Education

The long-term oral health of our patients are often dependant on remaining educated and informed about their oral health. 

Because of this, one of our first priorities is to help educate our patients. We will take time to ensure you not only understand the specifics of the procedures that we are providing you as well as your general oral health.

Information for Patients at North north-vancouver Dental Group

Frequently Asked Questions & Answers

Here are some frequently asked questions our patients have about our office and dental services. 

  • What kind of protocols do you have in place to protect against COVID-19?

    Our practice is following the College of Dental Surgeons of BC and the BC Centre for Disease Control Guidelines, as well as Work Safe BC guidelines. Here is a list of some of the safety measures we are taking at our office to help keep you and our team safe.

    Learn More About Our Safety Protocols

  • What do I need to bring to my first appointment?

    Please bring your current insurance plan information and medical history to your first appointment. 

  • In what kind of situation would I need x-rays?

    X-rays (also referred to as radiographs) help our dental professionals to detect problems we can't see by simply using a mirror to look into your mouth. They are helpful for seeing beneath gum tissue and between teeth. 

    With x-rays, we can see the absence or presence of teeth (erupting teeth, missing permanent teeth, the position of wisdom teeth, impacted teeth), cavities in their early stages, and the level of bone (which often deteriorates after teeth are extracted or during advanced gum disease). 

    Abscesses, cysts and calcified arteries (which can lead to a stroke) can also be seen with radiographs. 

  • How early should I arrive for my appointment?

    Please arrive 10 to 15 minutes early to ensure that you have enough time to complete our New Patient Form.  

  • What hours are you open throughout the week?

    Our office is open during the following hours:

    • Monday:09:00 am - 05:00 pm
    • Tuesday:09:00 am - 05:00 pm
    • Wednesday:09:00 am - 05:00 pm
    • Thursday:09:00 am - 05:00 pm
    • Friday:09:00 am - 05:00 pm
    • Saturday:09:00 am - 05:00 pm
    • Sunday:Closed

  • Are you taking on new patients?

    Yes! We are very happy to welcome new patients and their families. Please contact us to request an appointment.

  • Do you accept dental insurance? And how does it work?

    Yes. If you have a dental insurance plan, we will take care of all the paperwork so you are reimbursed for all benefits for which you are entitled. 

    We can electronically submit paperwork to your insurance company on your behalf. We also send all treatment plans for pre-authorization to find out what your specific plan will cover.

  • How often should I get my teeth cleaned?

    Depending on your at-home care, the condition of your mouth, risk of cavities (caries) and oral health habits, our recommendations for preventive treatment will vary.

    We recommend clients with existing conditions (gum disease, untreated cavities, frequent new cavities, root exposure, etc.) come in more frequently than those with healthy mouths and few restorations. 

    To help minimize further damage, patients who are considered "at-risk" should see the dentist every 3 to 4 months.

    For clients with healthy smiles, we recommend visiting the dentist every 6 months. 

    Learn More

  • What if my insurance only covers cleaning every 9 months?

    Insurance policies differ in what's covered. The '9-month-rule' refers to how frequently you can have a recall exam, polish and fluoride. This does not mean you will not be able to have your teeth cleaned. 

    Cleaning refers to 'scraping', or scaling/root planing. This is the removal of the deposits and stain from your teeth to help prevent your gum tissues from becoming irritated and bleed. 

Scheduling, Reminders & Cancellations

We try to respect your time as much as are able and will do our best to stay on schedule. Automated email appointment reminders are sent out one week in advance and once again on the day of your visit.

To cancel or postpone your appointment, we respectfully ask that you provide us with as much notice as possible to reschedule.


Please call us right away if you have a dental emergency or are experiencing pain. We will do our best to see you as soon as we can.

New Patients Welcome

Our dental team at Marine Dental Clinic is passionate about welcoming patients both new and old to our dental office for care that is designed to meet their needs. Get in touch with us to book your next appointment.

Contact Us

(604) 987-8770 Contact